Chính sách hoàn tiềnRefund policy

Credits are a digital service consumed as you use them, so used portions are not refundable. We still want you to try with confidence:

7-day refund on a first purchase

If this is your first paid plan and you have used less than 10% of that period's credits, you can request a full refund within 7 days of the payment date.

Top-up credits

Each top-up can be refunded in full within 7 days of the payment date if you have used less than 10% of the credits from that top-up. On a refund, the unused credits from that top-up are revoked. After 7 days, or once 10% or more has been used, it is not refunded; top-up credits never expire, so you can keep using them.

Other cases

• Monthly plans: cancel anytime; the plan stays until the end of the paid period; the remainder of the period is not refunded.
• Yearly plans: after the first 7 days the remainder is not refunded, but the plan stays active until the year ends.
• Upgrading does not start a new 7-day refund window: the 7 days apply only to your first paid plan payment.
• A prolonged outage that stops you using the service, or an incorrect or duplicate charge: we refund or compensate with credits, depending on the case.

If the service shuts down

If we discontinue YT Dub for good, we will give at least 30 days' notice by email to your account address and in the extension. For any top-up credits (which never expire) you have not used up, we will refund the corresponding amount for the unused part, based on what you paid for each top-up. For an active subscription, we will refund the paid part of the period you have not used, pro rata for the time left (yearly plans: the unused months), and we will not charge any new period after the notice date. All refunds go through Polar (the seller) to the original payment method where possible. Whether tax on the refunded part is returned, payment processing fees, exchange rates and how long the money takes to arrive depend on Polar, your bank or card issuer and the tax rules that apply, so the amount you actually receive may differ slightly from what you paid; we will refund the corresponding price of the service and ask Polar to return the tax that goes with it. You do not need to send a request, but keep your account email current so you receive the notice.

How to ask

Email support@naixu9x.store with your account email and payment date. Refunds are processed through Polar to the original payment method, usually within a few business days. On a full refund, the plan and its remaining plan credits are revoked; any purchased top-up credits are kept.